925 sterling silver jewellery is made from silver that is 92.5% pure and 7.5% other metals (usually copper), making it durable and ideal for daily wear. At ERAYA Jewellery, we craft elegant and timeless designs using authentic 925 silver.
Frequently Asked Questions
Find Answers To All Your Questions
About Our Jewellery
Orders & Payments
Shipping & Delivery
Returns & Exchanges
About Refunds
What is 925 sterling silver jewellery?
Is 925 sterling silver good for everyday wear?
Yes! 925 sterling silver is strong, hypoallergenic, and perfect for everyday use. ERAYA Jewellery's silver jewellery is designed to be both stylish and long-lasting, ideal for work, casual, or festive wear.
Is ERAYA Jewellery made of real 925 sterling silver?
Yes, all our pieces are crafted from certified 925 sterling silver, which contains 92.5% pure silver.
Will the silver tarnish over time?
925 sterling silver may naturally tarnish due to exposure to air and moisture. However, with proper care, cleaning, and storage, your jewellery will retain its shine for years.
Are your products hallmarked?
Yes, each ERAYA Jewellery piece is BIS hallmarked, assuring you of genuine 925 sterling silver and excellent craftsmanship.
Do you offer customizable 925 sterling silver jewelry?
Currently, ERAYA does not offer customization or personalized engraving on our 925 sterling silver jewelry. However, we have a wide collection of timeless, elegant, and trendy designs that suit all occasions—whether you’re buying for yourself or gifting someone special. Stay tuned as we may offer customization options in the future!
How can I place an order?
Simply browse our website, choose your favourite jewellery, click “Add to Cart,” and proceed to checkout. It’s fast, secure, and mobile-friendly.
What payment methods do we accept?
We accept all major credit/debit cards, UPI, Google Pay, PhonePe, Paytm, and net banking. Cash on delivery (COD) is NOT available.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Once dispatched, cancellations are not possible. Please contact us immediately for changes.
How long does delivery take?
We aim to dispatch all orders within 48 hours/2 business days of Order placement, with
the exception of Indian public holidays where it may take up to 72 hours.
Once shipped, your order may take 2-5 days to deliver depending upon
your pincode.
Do you offer free shipping?
We offer free shipping on all orders above Rs. 1499.
Can I track my order?
Absolutely! Once shipped, we will email you a tracking link to monitor your delivery in real-time.
What to do in the case of any damaged parcel?
In the unlikely event that you receive an empty parcel or a missing product, we
would request you to reach out to our customer support team or email us at support@erayajewellery.co for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further.
What is your return/exchange policy?
We offer returns under the following conditions:
• Time Frame: Return requests must be initiated within 48 hours / 2 business days of
delivery.
• Eligibility: The item must be unused, unworn, and in its original packaging with all
tags intact.
How do I request a return or exchange?
To initiate a return, contact us at support@erayajewellery.co with your order details and reason for return.
Will I get a full refund if I return my order?
A deduction of ₹200 for transit charges will be applied, and the remaining amount will be refunded to your UPI or bank account.
How long does it take to receive my refund?
Upon receiving the returned item, we will inspect it and process the refund within 5–7 business days to the original payment method.
About Our Jewellery
What is 925 sterling silver jewellery?
925 sterling silver jewellery is made from silver that is 92.5% pure and 7.5% other metals (usually copper), making it durable and ideal for daily wear. At ERAYA Jewellery, we craft elegant and timeless designs using authentic 925 silver.
Is 925 sterling silver good for everyday wear?
Yes! 925 sterling silver is strong, hypoallergenic, and perfect for everyday use. ERAYA Jewellery's silver jewellery is designed to be both stylish and long-lasting, ideal for work, casual, or festive wear.
Is ERAYA Jewellery made of real 925 sterling silver?
Yes, all our pieces are crafted from certified 925 sterling silver, which contains 92.5% pure silver.
Will the silver tarnish over time?
925 sterling silver may naturally tarnish due to exposure to air and moisture. However, with proper care, cleaning, and storage, your jewellery will retain its shine for years.
Are your products hallmarked?
Yes, each ERAYA Jewellery piece is BIS hallmarked, assuring you of genuine 925 sterling silver and excellent craftsmanship.
Do you offer customizable 925 sterling silver jewelry?
Currently, ERAYA does not offer customization or personalized engraving on our 925 sterling silver jewelry. However, we have a wide collection of timeless, elegant, and trendy designs that suit all occasions—whether you’re buying for yourself or gifting someone special. Stay tuned as we may offer customization options in the future!
Orders & Payments
How can I place an order?
Simply browse our website, choose your favourite jewellery, click “Add to Cart,” and proceed to checkout. It’s fast, secure, and mobile-friendly.
What payment methods do we accept?
We accept all major credit/debit cards, UPI, Google Pay, PhonePe, Paytm, and net banking. Cash on delivery (COD) is NOT available.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Once dispatched, cancellations are not possible. Please contact us immediately for changes.
Shipping & Delivery
How long does delivery take?
We aim to dispatch all orders within 48 hours/2 business days of Order placement, with
the exception of Indian public holidays where it may take up to 72 hours.
Once shipped, your order may take 2-5 days to deliver depending upon
your pincode.
Do you offer free shipping?
We offer free shipping on all orders above Rs. 1499.
Can I track my order?
Absolutely! Once shipped, we will email you a tracking link to monitor your delivery in real-time.
What to do in the case of any damaged parcel?
In the unlikely event that you receive an empty parcel or a missing product, we
would request you to reach out to our customer support team or email us at support@erayajewellery.co for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further.
Returns & Exchanges
What is your return/exchange policy?
We offer returns under the following conditions:
• Time Frame: Return requests must be initiated within 48 hours / 2 business days of
delivery.
• Eligibility: The item must be unused, unworn, and in its original packaging with all
tags intact.
How do I request a return or exchange?
To initiate a return, contact us at support@erayajewellery.co with your order details and reason for return.
About Refunds
Will I get a full refund if I return my order?
A deduction of ₹200 for transit charges will be applied, and the remaining amount will be refunded to your UPI or bank account.
How long does it take to receive my refund?
Upon receiving the returned item, we will inspect it and process the refund within 5–7 business days to the original payment method.